Better health IT Better communication Better outcomes

Case Study : Health Care : Westside Family Health Center

When scheduling appointments take up to a full day or more to be confirmed, prospective patients become dissatisfied and staff workers were not empowered to do any better, which led to a high staff turnover.

Better Communication in this case meant putting patient scheduling services online, enabling staff with quick confirmations using in-sync Health Providers' schedules. All the while bringing the entire workflow into HIPAA compliance. Because we all like our privacy, and … it's the law.


  • Significant drop in patient complaints.
  • Better work enviroment for staff who is now able to manage patients and health providers' requirements more easily.
  • Fully compliant in protecting the confidentiality and integrity of health information.
  • Most importantly, delivering better access to health care.